DigitStem Shop Return and Refund Policy

Effective Date: 16th September, 2023.

Thank you for shopping at DigitStem Shop. We appreciate your business and are committed to providing you with the best possible shopping experience. Please read our Return and Refund Policy carefully to understand your rights and obligations when making a purchase from our online store.

1. Returns

1.1. Eligibility for Returns We accept returns on products that meet the following conditions:

  • The item is in its original condition, unused, and in the same packaging as when it was delivered.
  • The request for a return is made within 3 days from the date of delivery.
  • The product is not in any of the non-returnable categories listed in section 1.2.

1.2. Non-Returnable Items Certain items are not eligible for return. These include:

  • Gift cards.
  • Downloadable software products.
  • Personalized or customized items.
  • Perishable goods.
  • Items that have been used or damaged after delivery.

1.3. How to Request a Return To initiate a return, please contact our customer support team at shop@digitstem.com. Provide them with the following information:

  • Order number.
  • Reason for the return.
  • Clear photographs or videos of the product showing any defects or issues.

1.4. Return Shipping Customers are responsible for the return shipping costs unless the product received is defective or incorrect. In such cases, we will provide a prepaid shipping label.

2. Refunds

2.1. Eligibility for Refunds Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. Refunds are eligible under the following conditions:

  • The item meets the eligibility criteria for returns mentioned in section 1.1.
  • The return request is approved by our team.
  • If applicable, the product is defective, damaged, or incorrect.

2.2. Refund Process If your refund is approved, we will process it within 7-15 business days. The refund will be issued to your original payment method. Please note that it may take some time for the refunded amount to reflect in your account, depending on your bank or payment service provider.

3. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined in section 1 and place a new order for the item you want.

4. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

  • Email: shop@digitstem.com

5. Changes to this Policy

DigitStem Shop reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website with the updated effective date.

By making a purchase from DigitStem Shop, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. It is your responsibility to review this policy periodically for any updates.

Thank you for shopping with us!

DigitStem Shop
Vibranium Valley, 42 Local, Airport Rd, Mafoluku Oshodi 100261, Ikeja, Lagos